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The following profiles highlight a few situations in which our strategies directly linked workforce performance to financial return. We are proud of these accomplishments and of the dozens of national and international awards we've won. We would be happy to share other success stories from our nearly two decades of experience.
Convinced that sales and profit were being left on the table due to lower than desired occupancy rates, Hilton Hotels turned to CEP to conduct a strategic assessment, including standardizing their approach to revenue management. To increase occupancy and therefore revenue, CEP created Revenue Management University, a self-paced and customizable training program for hotels of differing size, type, and geographic location. The results: revenue increased 61% after the first year of training, and the company's Doubletree brand grew its market share from 94.1% to 99%.
"Demand is down, and we're taking market share away from our competitors. We attribute a lot of that to CEP." — Andy Kay, Former Corporate Director of Revenue Management, Training Programs, Hilton Hotels
In response to a projected shortfall in sales volume, Caterpillar Americas Co. challenged its training department to develop a solution that would allow established sales goals to be achieved. Working with CEP, Caterpillar analyzed the causes for under-performance and developed targeted solutions. The results: a 341% increase in won-back customers and a 225% increase in new customers.
"The skills acquired through CEP allowed us to produce a program that was directly linked to improved business results." — Rich Buckley, Professional Development Consultant, Caterpillar Americas Co.
 Budget Rent A Car was implementing a new enterprise wide reservation system and had to quickly train over 1400 agents in 30 countries. The company believed that anything less than full proficiency would be disastrous, leading to potentially millions of dollars in lost revenue. CEP worked with Budget to identify potential performance problems that could prevent them from achieving their performance goals, and developed a multi-faceted program that included both non-training and training solutions. As a result of our efforts, agents achieved a 100% proficiency rate using the new system on day one after completing training and were able to reduce the amount of time needed to book a reservation, producing significant cost savings for the organization. Training time was also reduced by 20% compared to training times for comparable system implementations.
"This was the smoothest cutover to a new system in Budget's history, due in no small part to CEP's training." — Director of Reservations for Europe, the Middle East, and Africa, Budget Rent A Car
 BellSouth Mobility, now Cingular Wireless, had to improve the performance and retention levels of newly-hired sales and service associates. The company's existing training program took too long, was too expensive, and did not give new hires the skills needed to meet management's expectations. CEP worked with Cingular to uncover motivational and environmental obstacles to performance and design a new results-based training program that could be delivered just-in-time, just- as-needed. Associates now assume greater job responsibilities as they become certified at each skill level. Since implementing the new program, training time has decreased by 75% and the time for associates to reach full productivity has been reduced by five weeks. New hires are also increasing revenue-per-transaction in the first 120 days of employment.
"CEP enabled us to reduce costs and get our new hires performing more quickly and proficiently than ever before. This had a tremendous impact on our business." — Rob Lauber, Executive Director of Learning Services, Cingular Wireless
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